Who we are

Our website address is: https://riftse.co.uk.

Terms and Conditions for RIFT Social Enterprise
Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, RIFT Social Enterprise, accessible at http://riftse.co.uk/.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions. These Terms and Conditions have been generated with the help of the Terms And Conditiions Sample and the Privacy Policy Generator.

Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights

Other than the content you own, under these Terms, RIFT Social Enterprise and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Restrictions

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and RIFT Social Enterprise may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant RIFT Social Enterprise a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. RIFT Social Enterprise reserves the right to remove any of Your Content from this Website at any time without notice.

Your Privacy

Please read Privacy Policy here which relates to all activities concerning your relationship with RIFT Social Enterprise and is not limited to the use of our website:

RIFT Social Enterprise is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our service that communicate (online or offline) with us including at events, over the phone, website and social media platforms. We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

In the course of our work we will come into contact with or use confidential information about associates, directors, employees, clients or suppliers, for example their names and home addresses who are for the purpose of this document referred to as Data Subjects. 

Data Protection Legislation which means the Data Protection Act 2018, the UK General Data Protection Regulation (as defined in the Data Protection Act 2018, the “UK GDPR”) and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This includes any replacement legislation coming into effect from time to time. 

The Data Protection Legislation contains principles affecting not only personally identifiable information held on computers but also certain manual records containing personal data, for example associates, directors, employees, clients, or suppliers’ personnel files that form part of a structured filing system. 

The data protection principles

There are seven data protection principles that are central to the Data Protection Legislation. In brief, the principles say that personal data must be:

  1. Processed fairly and lawfully and must not be processed unless certain conditions are met in relation to personal data and additional conditions are met in relation to sensitive personal data.  
  2. Obtained only for one or more specified and lawful purposes and must not be processed in any manner incompatible with those purposes.
  3. Adequate, relevant, and not excessive in relation to the purposes for which it is processed. The Company will review files on a regular basis to ensure they do not contain a backlog of out-of-date or irrelevant information and to check there is a sound business reason requiring information to continue to be held.
  4. Accurate and, where necessary, kept up to date.  
  5. Not kept for longer than is necessary
  6. Appropriate technical and organisational measures must be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, data.  
  7. Have appropriate measures and records in place to be able to demonstrate compliance with the legislation.

The information we collect and when

We only collect information that we know we will genuinely use and in accordance with the Data Protection Legislation. The type of information that we will collect on you, and you voluntarily provide to us on this website, forms or as part of our service includes:

  • Your name
  • Address
  • Telephone number(s)
  • Email address
  • Survey responses 
  • IP address
  • Cookies
  • Unique Tax Reference Number (UTR)

We may, in further dealings with you, extend this information to include your purchases, services used, subscriptions, records of conversations and agreements and payment transactions etc.

We also create some personal data ourselves and obtain some personal data from other sources. We obtain it from other people and organisations, including some public sources, such as HMPPS, DWP and referring agencies 

How we use your information

  • To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about.
  • Make available our services to you.
  • Take payment from you or give you a refund.
  • For statistical analysis and to get feedback from you. For example, occasionally we may invite you to review a service you’ve used from us. 
  • To power our security measures and services so you can safely access our website.
  • Help us understand more about you as a customer, the services you use, so we can serve you better.
  • Contact you about services from us.
  • Help answer your questions and solve any issues you have.

We are required by law to always have a permitted reason or justification (called a “lawful basis”) for processing your personal data. There are six such permitted lawful bases for processing personal data.

The lawful basis for processing your data is based on your specific consent, performance of a contract, compliance with a legal obligation or our legitimate interest that we will have stated at the point the information was initially provided. 

Please note that where our processing of your personal data is either: 

  • necessary for us to comply with a legal obligation; or 
  • necessary for us to take steps, at your request, to potentially enter into a contract with you, or to perform it,

and you choose not to provide the relevant personal data to us, we may not be able to enter into or continue our contract with you.

Special category personal data (including criminal data) 

We are required by law to treat certain categories of personal data with even more care than usual. This includes information about your health, any disabilities you may have and your criminal convictions (spent or unspent). These are called sensitive or special categories of personal data and an additional condition set out in the Data Protection Legislation is required to process them.

The additional condition(s) we rely upon for processing special category personal data are either that the processing is undertaken by us as a not-for-profit organisation and is not shared outside RIFT Social Enterprise or your explicit consent.

Who we might share your information with

We may share your personal data with other organisations in the following circumstances:

  • If the law or a public authority says we must share the personal data.
  • If we transfer, purchase, reorganise, merge or sell any part of our business or the business of a third party, and we disclose or transfer your personal data to the prospective seller, buyer or other third party involved in a business transfer, reorganisation or merger arrangement (and their advisors);
  • If we need to share personal data to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
  • From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.

We have set out below a list of the categories of recipients with whom we are likely to share your personal data:

  • consultants and professional advisors including legal advisors and accountants.
  • courts, court-appointed persons/entities, receivers, and liquidators. 
  • business partners and joint ventures. 
  • insurers.
  • governmental departments, statutory and regulatory bodies including the Department for Work & Pensions, Information Commissioner’s Office, the police and Her Majesty’s Revenue and Customs; and
  • HMPPS
  • DWP

We may also share your personal data with third parties, as directed by you.

Where in the world is your personal data transferred to? 

If any of our processing activities require your personal data to be transferred outside the UK, we will only make that transfer if:

  • the country to which the personal data is to be transferred ensures an adequate level of protection for personal data.
  • we have put in place appropriate safeguards to protect your personal data, such as an appropriate contract with the recipient. (Please contact The Operations Manager at RIFT Social Enterprise if you wish to obtain a copy of these);
  • the transfer is necessary for one of the reasons specified in data protection legislation, such as the performance of a contract between us and you; or
  • you explicitly consent to the transfer. 

How we keep you updated on our products and services

We will send you relevant offers and news about our services in several ways including by email, but only if you have previously consented to receive these marketing communications. When you register with us, we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time. 

If you wish to amend your marketing preferences, you can do so by contacting us on the details at the bottom of this policy.

Your rights over your information

Rights to access your personal information
Under the Data Protection Legislation, data subjects have the right to receive a copy of the personal data that the Company holds about them, subject to certain conditions. Including:

  • To be told by the Company whether and for what purpose personal data about them is being processed.  
  • To be given a description of the personal data concerned and the recipients to whom it is or may be disclosed.
  • To have communicated in an intelligible form the personal data concerned, and any information available to the Company as to the source of the data. 

If you wish to access a copy of any personal data being held about you, you may submit a request for this by contacting RIFT Social Enterprise on the details provided below. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf where you consent for us to do so), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed (subject to applicable exemptions).

We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If you would like to exercise this right, please contact us as set out below.

Right to Correction of Your Personal Information
If any of the personal information we hold about you is incomplete, inaccurate or out of date, you may ask us to correct or complete it, as applicable.
If you would like to exercise this right, please contact us as set out below.

Right to Object to or Restrict Our Processing of Your Data

You have the right to object to us processing of your personal information, subject to certain conditions. This right applies where the processing of your personal data is necessary for our legitimate interests. You can ask us to restrict the processing of your personal data in certain circumstances.

You can also object to our processing of your personal data for direct marketing purposes.
If you would like to exercise this right, please contact us as set out below.

Right to Erasure of Your Personal Information
Subject to certain conditions, you are entitled to have your personal data erased (also known as the “right to be forgotten”), e.g., where your personal data is no longer needed for the purposes, it was collected for, or where the relevant processing is unlawful.

Right to withdrawal of consent
Where our processing of your personal data is based on your consent you have the right to withdraw your consent at any time.

For more information about your privacy rights
​The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as us are available publicly. You can access them here https://ico.org.uk/for-the-public.

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

How long we keep your information for

We retain a record of your personal information whilst we are providing you with our services and then, after we stop providing you with services, for as long as is necessary in connection with both our and your legal rights and obligations. This may mean that we keep some types of personal data for longer than others. We will always retain your personal information in accordance with the Data Protection Legislation and never retain your information for longer than is necessary. 


Different categories of data will be retained for different periods of time, depending on legal, operational and financial requirements.  Any data which the Company decides it does not need to hold for a particular period of time will be destroyed after approximately one year. 

 
Giving your reviews and sharing your thoughts

You may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts, so you are comfortable with how your information is used and shared on them.

Security

Data security is of great importance to RIFT Social Enterprise and to protect your data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure your collected data.  


We take security measures to protect your information including:

  • Implementing access controls to our information technology
  • We use appropriate procedures and technical security measures (including strict encryption) to safeguard your information across all our computer systems, website and workstations. 
  • Data stored on memory sticks, portable hard drives or other removable storage media are kept in locked filing cabinets when not in use. 
  • Data held on computers is also stored confidentially by means of password protection, encryption or coding and again only approved associates, directors, employees, clients or suppliers have access to that data.  The Company has cloud back-up procedures to ensure that data on computers cannot be accidentally lost or destroyed.

Information about our use of cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.  A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. 

We use the following cookies: 

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. 
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). 
  • Targeting/Marketing cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. 

How to contact us 

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email: contact@riftse.co.uk
By post: ​1600 Eureka Park, Lower Pemberton, Ashford, Kent, TN25 4BF

If you have any concerns about the way that we handle your personal data, you have the right to make a complaint to the Information Commissioner’s Office by one of the following means:

Online: https://www.ico.org.uk/
By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire
SK9 5AF

No warranties

This Website is provided “as is,” with all faults, and RIFT Social Enterprise express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall RIFT Social Enterprise, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  RIFT Social Enterprise, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent RIFT Social Enterprise from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

RIFT Social Enterprise is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

The RIFT Social Enterprise is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between RIFT Social Enterprise and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of gb, and you submit to the non-exclusive jurisdiction of the state and federal courts located in gb for the resolution of any disputes.

  • If the law or a public authority says we must share the personal data;
  • If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
  • From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.

How to contact us 

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email: contact@riftse.co.uk
By post: ​1600 Eureka Park, Lower Pemberton, Ashford, Kent, TN25 4BF

If you have any concerns about the way that we handle your personal data, you have the right to make a complaint to the Information Commissioner’s Office by one of the following means:

Online: https://www.ico.org.uk/
By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire
SK9 5AF